CUSTOMER COMMUNICATIONS MANAGEMENT (CCM)
At MLS IT Solution we have experience in providing small, medium, and enterprise clients, with advanced capabilities in (CCM) customer communications management by developing custom tools and solutions. We strive to help businesses to improve their overall customer experience through automating and personalizing customer communications across both B2B and B2C environments.
With 15 years of experience across a multitude of industry sectors such as call centers, telecoms and utilities, retail, banking, construction and more, we are certain to find the right tools, customized to meet your CCM challenges, and help you focus on growing your client base.
TAILORED SOLUTIONS TO YOUR (CCM) CUSTOMER COMMUNICATION CHALLENGES
Consolidate Client/Customer Data Across Multiple Systems.
We integrate your customer communications management tools with your enterprise solutions, enabling your business to extract the vital client and customer data needed in order to personalize your communications and documents. Integration can be implemented with systems such as Back Office, and Front of Office Solutions such as ERP, Website, Accountancy Software, Telecom, CRM & CXM Platforms.
Customer Communication Management Integration with CRM, CXM Platforms
CRM & CXM Platforms are a vital source of client and customer data. Our CCM Development team help you to utilize your customer centric data to establish, improve and develop advanced customer communication tools and processes. Implementing an innovative, reliable CCM solution will enhance your overall customer experience offering and automate daily communication tasks and document generation, that are personalized to each unique customer and client’s needs.
Omni-Channel Document Delivery
We offer businesses with full multi-channel devilry of personalized documents, tailoring your document delivery solution to meet individual customer communication preferences. Automated document delivery can be performed a variety of communication channels such as email, web portals, print, mobile, fax, SMS and more.
Boost Cross/Up Sell with Combined Marketing and Transaction Communications
Our team develops and customizes tailored CCM tools to take maximum advantage of your up/cross- selling opportunities, with automated and personalized transaction messages, to aligning target marketing and promotional messages, aligned and created with your existing individual consumer purchasing behaviors in mind.
Generate and Automate Advanced Document Formatting
We can help you create and develop multiple advanced document templates, in combination with customer-centric data from back end systems. We will then add in your company logos, contact, details and brand profile to create tailored documents that meet clients demands in terms of presentation, detail, and formatting by adding complex tables and graphs, dynamic fields, compatibility formatting with multiple OS (Operating Systems).
Customer Document Management, Archiving, and Printing
We are experienced in helping businesses and employees stay compliant with data protection and security protocol processes, and procedures by providing Customer Document Management features and applications to provide secure administrative access, document sensitivity ratings, user permissions and automated archiving tools. Document Management Tools we can provide your CCM Solution also include:
- Grouping and organizing documents by recipient, client segmentation, target marketing, cross selling/up selling campaigns.
- preparing print-ready output for internal printing devices or
- Creating Print Ready Document Grouping
- Monitoring Document Delivery and Errors
- Establish and develop functionality to automate compliant document management processes and archiving in line with industry specific regulations and data protection policies.
INDUSTRY SPECIFIC CCM TOOLS AND AUTOMATION
MLS IT SOLUTION are experienced in delivering tailored solutions to a wide variety of industries. Our tailored CCM solutions include :
Talk to our experienced team today to find out how we can help you improve your internal and external customer communications management.